It is common for people to find themselves confronted with someone who is distressed, upset, even angry and to feel helpless or concerned about saying the ‘right’ thing. It can be difficult to manage the emotions and challenges of others confidently.
This one day course is designed for people who find themselves in an incidental counselling role with colleagues, friends or family and who want to develop effective skills in listening and understanding the scope of their role. It teaches skills in providing effective emotional support by listening well, recognising when more professional help may be required, and guiding people toward their own best solutions.
The course covers:
- Empathic listening skills
- Asking the right questions, the right way
- Recognising personal and professional boundaries
- Recognising and building strengths in others, rather than solving their problems
- Exploring options
- Guiding toward next steps
This course has been undertaken by a wide range of people including:
- Educators in high schools and adult education
- Industrial workers
- People trained as Mental Health First Aiders who want additional practical skills
- Massage therapists
- Health professionals
- Church workers
- Lay people wanting to improve communication in their families
Cost: $275 per person
Can be delivered in your workplace and customised to your specific work environment. Minimum numbers apply.
For more information contact Debbie on 02 60 594500