Fee payment and Course Cancellation Policy
Counselling Cancellations
It is very important that you advise at least 24 hours if you cannot attend a scheduled appointment as we often have people on urgent waiting lists. If you fail to cancel and do not turn up for your appointment you will be charged the full amount of your consultation unless you can advise extenutating circumstances. One day you may be on the waiting list! Thank you for understanding.
Online Services
Online services including groups and counselling are required to be paid in advance unless a company is being invoiced.
Course or on-site service Cancellation
We often have waiting lists for our services. In the event of a late cancellation it is not usually possible for others to rearrange their time to fill available vacancies. Individuals will be asked to pay 14 days in advance of course commencements and refunds/transfers only provided in accord with the policy below.
Companies may also be required to advance pay, however a verbal or emailed booking with or without purchase order number will be considered acceptance of our terms.
Confirmed courses or on-site consultancy services, whether confirmed by email, in writing, by PO or by telephone will incur the following charges in the event of cancellation for any reason.
For organisations booking full courses or on-site consultancy services
Cancellation more than 45 days prior to commencement will incur no charges.
Cancellation within 45 and 30 days prior to commencement will incur 50% of the minimum agreed cost for the service.
Cancellation within 29 days and 15 days prior to commencement will incur 75% of the minimum student cost for the course or the quoted hourly or daily charge.
Cancellation within 14 days of commencement will incur 100% of the minimum student cost for the course or the quoted hourly or daily charge.
For individuals enrolling in public courses
Enrolment cancelled within 14 days of commencement will incur 100% of the course fee.
Credit Card Surcharge
All payments made by credit card incur a 2.5% surcharge. Surcharge will be added to invoice amount at the time of processing.